They usually get back to our staff or patrons within 24 hours. And the only time Libby should block you is if you try to exceed your borrows or holds (but even then you can things to tags to remember later).Ĭan you log into your library's web version of OverDrive and borrow something, or does it give you a specific error message? They may also have a link on the Overdrive site to front line tech support - check at the footer of your library's Overdrive site for a 'help' link, and see if they have an email or form.

My best guess is app hiccup/glitch, as there is literally no 'overdue' on Libby.and as far as I know, while a block on your library account may affect your Libby activity (let's says your card expires, or you have a fee because a physical item is overdue or lost), as Libby must authenticate your card, it shouldn't work in the opposite direction. Discover events and programs that will inspire you to explore, connect. Hey there, sorry you're going through this right now - it sounds frustrating, and as another person mentioned, I've never seen this happen on Libby or OverDrive. View your library account, make requests and pay fees.

Has anyone experienced anything similar or have any advice for solving this? I filed a support ticket with Libby but I don't really have faith in their support system since there's no other way to contact a support team and they push you to contact your library. Now I'm logged out of the app and can't get back in because my card is blocked. I reset my Libby app to see if that would fix things.I go back into Libby, it doesn't show me the option to return the book, only to borrow again, so I assume the app thinks it's returned.But because it's a digital rental, they said they can't remove the block. Reserve your study space online with your ERNA account Opens external It is possible to choose a specific study area Select a study space with or without PC. Call my library, they said it's blocked because of an overdue digital rental-the audiobook.You can also manage your contact information.

I just tried to borrow a new book, but Libby said my card was blocked. You can see which books you have checked out, are on hold, or are overdue through your catalogue account.I didn't finish it, but Libby always auto-returns my books when due if I don't renew.I borrowed an audiobook, the return date was 2/14 (posting 2/15).Howdy, I'm struggling with Libby right now and am wondering if anyone can help. This is caused by their firewalls or settings that block access to the librarys e-resources.

They blocked my library account